Frequently Asked Questions

Registration
Placing an Order
Changing an Order
Order Status
Returns/Exchanges
Shipping
Incorrect/Faulty Item
How often do you restock an item
Contact Us

Registration
Do I have to register to place an order?

No, there is an option where you can checkout as a guest, although it is a highly recommended to register.

What are the benefits to register with us?

  • Fast and easy checkout for future convenience. Registering allows you to place orders without having to fill in your information every time you shop with us.
  • Receive tracking info via email update
  • Easy access to your order history and status
  • Ability to store your favorite items in your shopping cart the next time you log in. Note: Storing items does not mean they are saved in inventory, and does not prevent items from going out of stock
  • Receive benefits such as exclusive discount/promos and special offers

How do I change details on my Arelia’s Dream account?

You can log in to your account anytime. Once you are logged in you can change your:

  • Password
  • Email Address
  • Edit/Add Shipping Address

I forgot my password, what should I do?

You may reset your password by following the steps below:

• Click Log In at the top right of our home page
• Select ‘Forgot Your Password’ under the Registered User section
• You’ll be asked to enter your Arelia’s Dream registered email address

We’ll email you a link to create a new password. It’s worth checking your junk mail folder if you don’t receive our email and make sure your mail settings lists customerservice@areliasdream.com as a ‘safe’ sender. Once you’ve done this, you’ll be able to enter your new password to log in to your account.
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Placing an Order

Is it safe to order from you?

It is safe to place your online order with us. We use one of the most secure online ordering system and are constantly updating and improving our software to make sure we offer the highest possible security at all times.

Our site is secured with secure socket layer (SSL), so your personal and credit card information is safe.  SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

Why can’t I add an item to my tote?

Here are the steps adding an item to your tote:

  1. Select the color
  2. Select a size
  3. 3. Input quantity
  4. Click “Add to Cart” Button.

If there is a notification that an item is not available when attempting to add the item, then it means the item is currently sold out and we are in the process of removing it from our site. We do restock our popular items often, so it’s worth completing the add to waitlist pop-up box.

What form of payment do you accept?

We accept Visa, MasterCard, Discover, American Express & PayPal.

Do I need a PayPal account to purchase from your e-boutique?

A PayPal account is not required but is an acceptable payment method. You can use Visa, Mastercard, Discover, and American Express.
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Changing an Order

Can I change my order?

Once you’ve placed your order, we’re unable to change it in any way – this includes changing the size or color of an item, removing an item, combining orders, changing the address or payment method.

Can I cancel my order?

Generally once an order is made, we cannot guarantee that it can be cancelled. When the invoice is transmitted to our warehouse, we will not be able to cancel the order. Once you receive your item, you might end up loving it! But if you would like to send back the item for either a return or exchange to another item, we have a very easy return/exchange policy for you! You can get the full details under Returns/Exchanges.

 

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Order Status

I didn’t receive an order confirmation or shipping confirmation email. What should I do?

It is possible that our email could have gone to your junk mail folder or we have an incorrect email address. Please contact us at customerservice@areliasdream.com so that we may resend you an email confirmation.

What is the status of my order?

Confirmations are sent via email automatically once an order and payment are received. You can also login to your account to check the status of your order thereafter using the “My Account” Tab. Once the order is shipped, we will email you a shipping notification with a tracking number. All standard orders will ship out within 1 – 2 business days, and Expedited orders will ship out the following days if placed by 10:00pm EST Monday through Friday excluding holidays.

 

I placed my order on the weekend with expedited shipping, why my order hasn’t shipped out yet?

All orders received on weekends are processed the following business day including expedited orders.
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Returns/Exchanges

What is your return policy?

If you’re not obsessed with your recent purchase, you may return it for a refund. Returns are accepted within 7 days from the date your package is delivered. All sale items and items purchased at a discount of 30% or more are FINAL SALE and none refundable. We cannot accept any worn, washed or altered items. Please refer to our Full Return/Exchange Policy for more information.

 

What is the status of my return or exchange?

Refunds are processed within 15 business days after our receipt of package. The returned parcel remains your responsibility until it arrives to us, so remember ask for proof of postage in case it goes missing. Once your return / exchange is processed, you will be emailed with a confirmation.

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Shipping

 

What shipping options are offered?

We ship anywhere in the world. All U.S. purchases are shipped using USPS Priority Mail and USPS Express Priority Mail. This service allows us to offer fast standard delivery in 3-5 business days and express delivery in 1-3 business days depending on order processing time and the distance of the shipping address from our distribution center in Atlanta, Georgia. All International purchases have to be completed via an invoice. Please send an email to customerservice@areliasdream.com to complete order and get shipping cost as shipping varies by destination, weight, and service.

 

How is shipping charge calculated?

For all US orders, ground shipping is charged on a flat rate basis, regardless of the weight of your order we charge. Expedited shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected. For all international orders, please send an email to customerservice@areliasdream.com and you will receive an invoice for your order with the cost for international shipping. International shipping methods are calculated by weight and destination and delivery service.

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Incorrect/Faulty Item

I have received an incorrect item in my order

We want to sort out any issues with incorrect items straightaway. Please contact our Customer Service team at customerservice@areliasdream.com with the order number and the incorrect item’s name and number. We will get back to you within 24 business hours and resolve it for you as quickly as we can.

I have received a faulty item

We want to sort out any issues with faulty items straightaway. If you discover a fault, please contact our Customer Service at customerservice@areliasdream.com with the order number, the faulty item’s name and number, and a description of the fault. We will get back to you within 24 business hours and send you a replacement item as quickly as we can.

An item is missing from my order

If an item is missing, please contact our Customer Service team at customerservice@areliasdream.com with the order number, and the missing item’s name and number. We will get back to you within 24 business hours and resolve it for you as quickly as we can.

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How often do you restock an item

We get new items Not all of the items will be restocked – although occasionally stock may become available, so it’s worth checking for the item again. You may also check our Back In Stock for updates in restocks. You could also look for something similar – all you need to do is type a description or trend into the search box on our website. You can narrow down the selection by using our ‘Refine By’ section on the right hand side of the screen. Our New In section includes all our latest items, so it’s always worth a look! We know the feeling when you go to purchase an item and it is sold out which is the case for most of our popular items. We do not guarantee restocking of merchandise but we do often restock old favorites. If you would like to be notified once the product becomes available again, add your email address to the “waitlist” pop up box on the item page.

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Contact Us

Email us at: info@areliasdream.com

Emails are answered in the order they are received.

www.areliasdream.com

 

Mailing Address:

PO BOX 7144

Atlanta, GA 30309

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